PSKoi Terms of Service – Please Read
Our business is evolving and we have put our Policies for purchasing, for shipping, and for holding Koi in printed form, so that our customers can be informed before they purchase fish.
PSKOI PURCHASE POLICY
We want to keep our customers happy, and we are always ready to help customers as much as possible. Our Koi facility is designed for retail and wholesale sales, and not intended for long-term holding, and we have found it necessary for our customers to read our Customer Purchasing Policy.
By purchasing Koi from pskoi.com, Customer acknowledges the following:
Payment for Koi must be made with Zelle, Venmo, check, a Credit Card or by PayPal. You do not need to set up an account in order to pay through PayPal - You can use an ATM card or a credit card without logging in.
PSKoi quarantines and treats retail fish for parasites, unless otherwise notified. Treatments are designed to eradicate parasites, but at times it is possible for parasites to remain on the treated fish. PSKoi recommends that Customers quarantine, and scrape & scope their purchases. PSKoi also tests all shipments for KHV.
PSKoi can ship live fish to the Continental US.
The Customer must be available to receive or pick up their fish within 14 calendar days of notification from PSKoi that their fish has completed quarantine/parasite treatment, unless agreed to in writing from PSKoi.
Due to the expense and liability of holding fish, PSKoi does not intend to hold or board fish for customers unless under special circumstances confirmed in writing by PSKoi. We always do our best to keep fish healthy after 14 calendar days of the Customer notification, but cannot guarantee the health of the fish after that time and will not refund the Customer.
The Customer is responsible for shipping costs via airlines from Indianapolis, IN to a Continental United States airport of their choice using the following airlines: Southwest Airlines unless otherwise notified in writing by PSKoi. Some small airports may not be able to receive air freight of live fish from the airlines, so the Customer may have to pick up their shipment at a larger airport.
Airline shipments will be sent freight collect, and Customer will pay for shipment cost when they pick up their shipment, unless otherwise arranged. The Customer must pick up the shipment within 2 hours of the flight arrival.
When picking up their fish at the airlines, the Customer must inspect the shipment thoroughly before signing and accepting the shipment. If there is any damage to the fish or the shipping container, the damage must be reported to and acknowledged in writing by the airlines before signing and receiving the shipment. The Customer must notify PSKoi of any problems right away.
Any fish that have not been received or picked up by the Customer within 2 weeks of notification from PSKoi will result in the Customer being charged a ‘Boarding Fee’. We will do our best to keep your live animal healthy, but PSKoi will not be responsible for the continued health of the Koi.
PSKoi has the right to consider fish abandoned if Customer does not adhere to this Agreement.
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